1) Information We Collect
Directly from you
- Contact details (name, email, phone, address)
- Vehicle details (make, model, year, color, plate)
- Service preferences, messages, reviews
- Account credentials (if you create an account)
Automatically
- Device & usage data (IP, browser, pages viewed, timestamps)
- Approximate location (derived from IP or with your consent)
- Cookies, pixels, and similar technologies (see Cookies)
From third parties
- Payment processors (limited billing information and status)
- Advertising partners & analytics providers (aggregate campaign data)
- Social/media platforms if you interact with our content
2) How We Use Information
- Provide, schedule, and complete detailing/body-shop services
- Send confirmations, reminders, and service updates
- Personalize recommendations and promotions
- Improve site performance, safety, and quality control
- Detect, prevent, and investigate fraud or misuse
- Comply with legal obligations and enforce policies
4) Advertising & Retargeting
We may work with ad partners (e.g., Google, Meta) to show relevant offers and measure results using pixels, tags, or server-to-server tools. These partners may combine data from our site with information from other services per their privacy policies.
5) Payments & Bookings
Online payments are processed by third-party providers. We do not store full card numbers on our servers. Booking information (date, time, package, location) is stored to fulfill your order and for records/audits.
6) Vehicle Photos & Testimonials
With your consent, we may photograph your vehicle (e.g., before/after) for quality assurance or marketing. You can withdraw consent at any time by contacting us; we will stop future use and remove media where feasible.
8) Security & Retention
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method is 100% secure. We retain information only as long as necessary for the purposes described, to comply with legal obligations, or to resolve disputes.
9) Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
10) Your Privacy Rights
California (CPRA)
- Right to know/access, correct, and delete personal information
- Right to opt out of “sale”/“sharing” for cross-context behavioral ads
- Right to limit use of sensitive personal information
- Right to non-discrimination for exercising rights
To exercise rights, email support@myfixapro.com or use the links below.
GDPR (EEA/UK/Switzerland)
- Legal bases include consent, contract, legitimate interests, legal obligation
- Rights to access, rectify, erase, restrict, port, and object
- Right to withdraw consent at any time
- Right to complain to your supervisory authority
11) International Transfers
Your information may be processed outside your country. When required, we use appropriate safeguards (e.g., Standard Contractual Clauses).
12) Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted here with a new “Last updated” date.
13) Contact Us
If you have questions or would like to exercise your privacy rights, contact us:
- Email: support@myfixapro.com
- Phone: 1 (920) 668-2895